San Juan Marriott Resort And Stellaris Casino, San Juan

I had a mixed experience at the hotel. While the ocean view from my room was stunning and the beach was lovely, I was disappointed by the noise levels and unresponsive front desk. The service was generally attentive, but there were drawbacks such as misleading resort fees that added significantly to my costs. Overall, the stay was enjoyable, but improvements in sound insulation and clearer communication regarding fees would enhance the experience.

This hotel has beautiful rooms and a fantastic pool area, making it great for relaxation. The customer service was generally friendly, though my experience was marred by long wait times and service inconsistencies. While the location is excellent, right by the beach, the issues with room preparation and cleanliness left me disappointed.

My stay at this hotel started off on a rocky note but had some highlights. The pool area is absolutely stunning and one of the best features of the resort. However, the service was inconsistent, and check-in was frustratingly delayed. While I enjoyed the amenities, particularly the beautiful pool, many services fell short of expectations.

The hotel offers a lovely relaxing atmosphere with direct beach access and multiple pools, although the beach was closed during my stay. While I found the staff generally friendly, there were moments when service seemed to prioritize younger guests over older ones. The Wi-Fi was reliable, but additional fees like the steep resort charge left me feeling the value could be improved.

My stay at this hotel had its ups and downs. While the location right on the beach was fantastic, the management handling of check-in was appalling. The rooms offered a nice view and were adequately sized for my family, but the overall experience was marred by poor communication and slow service. Facilities were decent but could use some improvement in cleanliness and maintenance.